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Returns and Exchange Policy

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Online Order Policy for United States Residence

Samsonite Black Label Website guarantees total customer satisfaction. If you are not completely satisfied with your online purchase, you may return unused merchandise in its original box within 30 days of purchase. You will be refunded for the merchandise total, plus applicable sales tax paid. Shipping and handling charges are not refundable unless product arrives damaged or the incorrect product was shipped. Please allow 14 business days for the processing of your return. You can expect the refunded amount to appear on your next monthly credit card statement.

If you return any part of your order and that order was part of a promotion, any refund may be reduced.

Please note: Merchandise must be returned to the point of purchase. Please do not return store merchandise to our Fulfillment Center in Jacksonville, Florida. Product will be sent back to the sender, which will delay your return. Click here for our store locator.

Please return your unused merchandise by following the instructions below.

Return Instructions

Step 1

Please package the item to be returned in its original carton to prevent damage while in transit. Only unused items may be returned.

Step 2

On the packing list enclosed with your shipment, please complete the return information on the reverse side and enclose the completed form with your return shipment. If you no longer have your packing list, please enclose a note with the following information:

• Your name
• Your address
• Your phone number
• Item number and/or description of item being returned
• Reason for the return

Step 3

Address your package by affixing the RETURN LABEL to the carton. The return label can be found on the front of your packing list.

Step 4

Ship your carton insured and prepaid to the address on the Return Label:

Returning Damaged Merchandise Purchased Online

If your merchandise was damaged in transit or is defective, please call 1-888-204-4391 or email to arrange for a replacement.

Online Order Policy for Canada Residents

Samsonite Black Label Website guarantees total customer satisfaction. If you are not completely satisfied with your online purchase, you may return unused merchandise in its original box within 30 days of purchase. You will be refunded for the merchandise total, plus applicable sales tax paid. Shipping and handling charges are not refundable unless product arrives damaged or the incorrect product was shipped. Please allow 20 business days for us to process your return. You can expect the refunded amount to appear on your next monthly credit card statement.

If you return any part of your order and that order was part of a promotion, any refund may be reduced.

Please note: Merchandise must be returned to the point of purchase. Please do not return store merchandise to our Fulfillment Center in Jacksonville, Florida. Product will be sent back to the sender, which will delay your return. Click here for our store locator.

Please return your unused merchandise by following the instructions below.

Return Instructions

Step 1

Please package the item to be returned in its original carton to prevent damage while in transit. Only unused items may be returned.

Step 2

On the packing list enclosed with your shipment, please complete the return information on the reverse side and enclose the completed form with your return shipment. If you no longer have your packing list, please enclose a note with the following information:

• Your name
• Your address
• Your phone number
• Item number and/or description of item being returned
• Reason for the return

Step 3

Address your package by affixing the RETURN LABEL to the carton. The return label can be found on the front of your packing list.

Step 4

Ship your carton insured and prepaid to the address on the Return Label:

Returning Damaged Merchandise Purchased Online

If your merchandise was damaged in transit or is defective, please call 1-888-204-4391 or email to arrange for a replacement.